Effective Date: June 1, 2026
Website: https://purebac.com/purebac/
Company: PureBac
Address: 1221 W. 103rd St
Kansas City, MO 64114
Phone: (720) 610-3500
Email: sales@purebac.com
1. Order Processing
Orders are processed after payment has been received and verified. Most in-stock orders are prepared for shipment within the same day when orders are placed by 2pm CST, excluding weekends, holidays, carrier closures, inventory interruptions, and circumstances outside our reasonable control.
Processing times are estimates and may vary during periods of high order volume, product restocks, severe weather, holidays, or carrier delays. If we anticipate a significant delay in processing your order, we may contact you using the email address or phone number provided at checkout.
2. Shipping Locations
PureBac currently ships to eligible addresses where our products may be lawfully sold and delivered. If an order cannot be shipped to the address provided, we may contact you for an alternate address or cancel and refund the order.
International shipping availability, if offered, may be limited by product restrictions, customs rules, carrier availability, and destination-country requirements. Customers are responsible for understanding and complying with all laws, rules, import requirements, customs obligations, and product restrictions that apply in their location.
3. Shipping Rates
Shipping rates, if applicable, are calculated and displayed at checkout before payment is completed. PureBac may offer free shipping promotions from time to time, including free shipping on qualifying orders over a stated order amount. Any free shipping offer is subject to the terms displayed on the website at the time of purchase.
Shipping charges are generally non-refundable unless required by law or unless PureBac determines, in its sole discretion, that a refund is appropriate due to an error by PureBac.
4. Shipping Methods and Carriers
PureBac may use third-party carriers or fulfillment providers to deliver orders. Available shipping methods may vary based on destination, product availability, order size, carrier service levels, and checkout options. Carrier selection may be made by PureBac unless a specific shipping method is offered and selected during checkout.
5. Delivery Estimates
Delivery estimates begin after an order has been processed, packed, and transferred to the carrier. Delivery dates shown at checkout or in tracking information are estimates only and are not guaranteed unless expressly stated in writing.
PureBac is not responsible for delays caused by carriers, weather, natural disasters, holidays, customs inspections, incorrect addresses, failed delivery attempts, inaccessible delivery locations, payment verification, security reviews, or any other event outside our reasonable control.
6. Tracking Information
When tracking information is available, it will be sent to the email address or phone number provided at checkout. Tracking updates are provided by the carrier and may take time to appear after the shipping label is created.
If your tracking information shows no movement for an extended period, please contact us at sales@purebac.com with your order number so we can help review the shipment status.
7. Customer Shipping Information
You are responsible for providing a complete and accurate shipping address at checkout, including any apartment, suite, unit, building, department, or delivery instruction needed for successful delivery.
PureBac is not responsible for delayed, returned, lost, or misdelivered orders caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer. If a package is returned due to address issues, refusal, non-delivery, or failure to retrieve the package, the customer may be responsible for additional shipping fees, replacement shipping costs, or restocking costs where permitted by law.
8. Lost, Stolen, or Missing Packages
If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, mailbox, parcel locker, reception desk, mailroom, building office, household members, neighbors, and carrier delivery notes. You should also contact the carrier directly, as they may have GPS delivery confirmation or additional delivery details.
Please contact PureBac at sales@purebac.com within 7 calendar days of the delivery scan if the package is still missing. We will review the issue and may assist with a carrier claim where appropriate. PureBac is not responsible for theft, loss, or damage after the carrier confirms delivery to the address provided at checkout, unless required by law.
9. Damaged Shipments
If your order arrives damaged, please contact us at sales@purebac.com within 48 hours of delivery. Include your order number, a description of the issue, photos of the outer shipping package, photos of the packing materials, photos of the damaged product, and any visible carrier labels.
Do not discard the product, packaging, or shipping materials until the issue has been reviewed. We may need this information to verify the damage and support a carrier claim.
10. Incorrect or Incomplete Orders
If you receive the wrong item, the wrong quantity, or an incomplete order, please contact us at sales@purebac.com within 48 hours of delivery. Include your order number and photos of the items received, packing slip, and shipping package.
After review, PureBac may provide a replacement, refund, store credit, or other appropriate resolution at our discretion and in accordance with applicable law.
11. Temperature, Storage, and Delivery Timing
Customers are responsible for retrieving delivered packages promptly and storing products according to the product label, product documentation, and any applicable storage instructions. PureBac is not responsible for product issues caused by delayed package retrieval, improper storage after delivery, exposure after delivery, or customer mishandling.
12. Restricted or Refused Shipments
PureBac may refuse, cancel, or hold any order if we believe shipment may violate applicable law, carrier rules, payment requirements, fraud-prevention policies, product restrictions, or these Terms and Conditions. If an order is canceled before shipment, we will issue a refund to the original payment method unless otherwise required or permitted by law.
13. Changes to This Shipping Policy
PureBac may update this Shipping Policy from time to time. Updates will be posted on this page with a revised effective date. The Shipping Policy in effect at the time of purchase will generally apply to that order unless a change is required by law or agreed to in writing.
14. Contact Information
If you have questions about shipping, delivery, tracking, or an order issue, please contact us:
PureBac
Address: 1221 W. 103rd St
Kansas City, MO 64114
Phone: (720) 610-3500
Email: sales@purebac.com
